Conversational UX Fundamentals

Course overview

The course Conversational UX Fundamentals addresses the basics of user-centered design for dialog-based interfaces. It covers concepts of conversation management in digital systems, interaction patterns for chat and voice interfaces, as well as methodological procedures for requirements analysis. The goal is to position Conversational UX within the fields of Human-Computer Interaction and Service Design. The focus is on a structured approach to the conception, prototyping, and evaluation of conversational applications. Contents Introduction to Conversational UX with differentiation from classic GUI interaction, components of natural language in interfaces, and fundamental dialog principles Conversational architecture with intents, entities, context management, state logic, and error tolerance in text- and speech-based systems Interaction design for chatbots and voice user interfaces, including prompt formulation, turn-taking, confirmation mechanisms, escalation paths, and hand-off to human support Prototyping and testing methods with script and Wizard-of-Oz prototypes, dialog flow models, usability tests, and evaluation of qualitative and quantitative data Content and tonal design with guidelines on persona, style, multilingualism, accessibility, legal frameworks, and data protection Operation and monitoring through the definition of key figures, use of logs, continuous improvement, error classification, and change management Learning Objectives - Analyze user requirements for conversational interfaces using interviews, logs, and use cases - Identify and structure intents, entities, and context variables for specific dialog domains - Create dialog flows including error management, follow-up questions, confirmations, and escalation paths - Conduct prototyping with scripts or Wizard-of-Oz and derive adjustments from test observations - Develop guidelines for tone, persona, and accessibility in chat and voice interactions - Evaluate conversational KPIs and implement an iterative improvement process based on usage data Career Prospects The course content is applicable in fields such as Conversational UX Design, focusing on dialog flow conception and interaction design. Typical areas of activity include Voice User Interface Design, including structuring speech dialogs and defining confirmation mechanisms. The course addresses content for roles such as Product Management for chatbots and voice assistants, including requirements gathering, prioritization, and evaluation of usage data. Application areas also exist in customer service automation, particularly in the development of hand-offs and escalation paths. Summary The course Conversational UX Fundamentals covers the design, modeling, and evaluation of dialog-based user interactions in chat and voice environments. This training provides foundational knowledge on dialog architecture, prototyping, content design, and monitoring. The topics taught relate to fields such as Conversational UX Design, Voic…

Upcoming dates

• 2026-08-31T22:00:00.000Z · 2027-01-07T23:00:00.000Z · Leipzig · Combined Learning
• 2026-08-31T22:00:00.000Z · 2026-11-03T23:00:00.000Z · Leipzig · Combined Learning
• 2026-10-04T22:00:00.000Z · 2027-02-10T23:00:00.000Z · Leipzig · Combined Learning
• 2026-10-04T22:00:00.000Z · 2026-12-07T23:00:00.000Z · Leipzig · Combined Learning