IT Fundamentals for Beginners: Software Basics and the Role of IT Customer Support

Course overview

This training is aimed at beginners in IT and conveys the fundamental concepts of software development as well as the role of the IT customer support specialist. Participants gain insights into the development and application of software solutions and learn how to effectively collaborate with customers as IT customer support specialists. Software Development Basics Introduction to software development and architecture Programming languages and their applications Development of software solutions for various business needs Testing and quality assurance in software development Introduction to agile methods of software development Documentation and maintenance of software projects The Role of the IT Customer Support Specialist Tasks and responsibilities of the IT customer support specialist Communication with customers and internal departments Resolution of IT problems and customer inquiries Documentation of support cases and solutions Creation of manuals and training materials Customer satisfaction and service management Admission Requirements Basic interest in IT and programming A completed vocational training, an IT degree, or a corresponding qualification; or a passed aptitude test Language level B1 in German

Upcoming dates

• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Freiburg im Breisgau · Blended Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Essen, Ruhr · Blended Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Erfurt · Blended Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Berlin · Blended Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Berlin · Blended Learning