Nonviolent Communication in Care

Course overview

In this training course, we provide you with in-depth knowledge of nonviolent communication and its application in professional everyday life. You will learn how communication is shaped in different professional situations and which factors can lead to misunderstandings or conflicts. You will receive a structured overview of verbal and non-verbal communication as well as the significance of gestures, facial expressions, and different levels of perception. The course shows you how communication processes can be consciously perceived and reflected upon. Furthermore, you will engage with the fundamentals and principles of nonviolent communication. We will teach you how to distinguish between observation and evaluation, how to recognize needs, and how to build empathetic conversation skills. You will also learn how to categorize and constructively address conflicts. The content is delivered in a practical manner, allowing you to relate to and apply typical conversation situations in your professional everyday life. Another focus is on the application of nonviolent communication in teams, in dealing with clients, and in challenging conversation situations. You will develop an understanding of how to conduct feedback and criticism conversations, how to respect personal boundaries, and how to resolve conflicts sustainably. The training and course form the basis for a conscious and structured communication practice in the professional environment.