IT Fundamentals: Basic Knowledge for Technical Support

Course overview

This training offers a solid introduction to Information Technology (IT) with a special focus on preparation for the ICDL exam (International Computer Driving License). The content is specifically tailored to the requirements in the field of technical support. Basic IT knowledge necessary for technical support in modern IT environments will be conveyed. Course Content: Fundamentals of Information Technology Introduction to IT: Concepts, applications, and relevance in technical support Important IT components: Hardware, software, and networks Structure and functioning of computers and peripheral devices Operating systems (Windows, Linux) and their applications in support Preparation for the ICDL Exam Overview of the ICDL certification and exam content ICDL modules: Computer fundamentals, online fundamentals, word processing, and spreadsheets Tips for successful preparation for the ICDL exam Exam questions and exercises for practical preparation Hardware and Software Support Basics of hardware: Structure, functioning, and maintenance Installation and configuration of operating systems and applications Identifying and resolving software issues Use of diagnostic tools for troubleshooting Network Technologies and Connectivity Basics of networking: LAN, WAN, WLAN, and their configuration Network protocols and communication in IT systems (TCP/IP, DNS, DHCP) Fault diagnosis and troubleshooting in network failures Connecting and managing devices in a network Data Management and Cloud Services Basics of data storage and management Working with local and cloud-based storage systems Data migration and backup of data in the cloud Managing user accounts and access rights IT Security and Data Protection Basics of IT security: Threats and protective measures Introduction to encryption techniques and firewalls Protecting networks from unauthorized access General Data Protection Regulation (GDPR) and its application in technical support Technical Support and Problem Solving Efficient problem-solving strategies in technical support Communication with users: Customer service and technical documentation Remote support: Tools and techniques for remote maintenance Steps for systematic troubleshooting and logging Certification Preparation for the ICDL exam Requirements for the Training Interest in IT and industrial manufacturing Completed vocational training, a degree, or an adaptation qualification in the IT field; or a passed aptitude test German language proficiency of at least B1

Upcoming dates

• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Freiburg im Breisgau · Hybrid Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Essen, Ruhr · Hybrid Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Erfurt · Hybrid Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Berlin · Hybrid Learning
• 2026-08-09T22:00:00.000Z · 2026-09-05T22:00:00.000Z · Berlin · Hybrid Learning