IT Customer Support: IoT and Cloud Solutions for Software Developers

Course overview

The training "IT Customer Support: IoT and Cloud Solutions for Software Developers" combines Technical Support and IT Customer Service, Internet of Things (IoT), and Cloud Computing. The focus is on software development and the practical application of related terminology and processes. Technical Support and IT Customer Service • Tasks and processes in technical support using practical examples • Troubleshooting and fault resolution in systems and equipment • Communication with users and documentation of incidents • Support for the operation of interconnected systems Internet of Things (IoT) • Architecture of IoT systems: devices, gateways, networks, and platforms • Communication protocols and device connectivity • Collection, transmission, and storage of IoT data • Security, operation, and monitoring of IoT applications Cloud Computing • Basics and service models of cloud computing • Cloud solutions for industry, automation, and logistics • Connecting machines and systems to the cloud • Security, access management, operation, and costs Software Development • Basics of software development and program logic • Structuring programs and object-oriented concepts • Connecting to databases, interfaces, and control systems • Testing, debugging, and documentation The training combines Technical Support and IT Customer Service with Internet of Things (IoT) and imparts knowledge in Cloud Computing as well as Software Development. It addresses the professional relationships in the context of IT Customer Support: IoT and Cloud Solutions for Software Developers.

Upcoming dates

• 2026-11-08T23:00:00.000Z · 2027-03-07T23:00:00.000Z · Aachen · Blended Learning
• 2026-11-08T23:00:00.000Z · 2027-03-07T23:00:00.000Z · Dresden · Blended Learning
• 2026-11-08T23:00:00.000Z · 2027-03-07T23:00:00.000Z · Mönchengladbach · Blended Learning
• 2026-11-08T23:00:00.000Z · 2027-03-07T23:00:00.000Z · Berlin · Blended Learning
• 2026-11-08T23:00:00.000Z · 2027-03-07T23:00:00.000Z · Hannover · Blended Learning

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