ITIL 5, Scrum, and AI Fundamentals

Course overview

This training combines EXIN BCS Artificial Intelligence Foundation, Agile Scrum Foundation, and ITIL Foundation (Version 5) to provide an overview of AI, agile methods, and modern IT service management. The AI section focuses on artificial intelligence, machine learning, and ethical aspects, while the Agile Scrum Foundation covers the Agile Manifesto, Scrum roles, and sprint events. ITIL Foundation (Version 5) complements this with digital product and service management, the ITIL Value System, and Value Streams. The length of the training depends on the composition of the course modules and individual prior knowledge. EXIN BCS Artificial Intelligence Foundation o Fundamentals of Artificial Intelligence (AI) o Terminology, history, and types of AI, as well as its societal significance and sustainable AI o AI ethics, bias, data protection, ethical principles, regulation, and risk management for AI o Application examples, robotics, basics of machine learning, as well as supervised, unsupervised, and semi-supervised learning o Data quality, data risks, data governance, big data, data visualization, large language models, generative AI, and AI training o Business case for AI, stakeholders, project management approaches, risks, costs, benefits, as well as AI governance and implementation o Career opportunities, practical examples, future impacts of AI, as well as AI awareness and ethical questions o Exam preparation and certification: EXIN BCS Artificial Intelligence Foundation Scrum Foundation o Agile thinking and basic concepts of Agile and Scrum o Scrum roles: Product Owner, Scrum Master, Developer o Sprint planning, estimation methods, and determining team velocity o Monitoring with information radiators, Kanban boards, and burn-down charts o Scaling Scrum and its application in virtual teams and different contract models o Exam preparation and certification: Agile Scrum Foundation ITIL Foundation (Version 5) o Introduction to ITIL 5: Overview of IT Service Management, structure, framework, and benefits of the ITIL 5 framework, as well as its core elements for digital product and service management o The four dimensions of service management: Organizations and people, information and technology, partners and suppliers, value streams and processes - the basis for IT process management and project management o Key concepts of the ITIL 5 Value System: Value and co-creation of value, stakeholder roles, service providers, service consumers, products and services, service relationships, outcomes, costs, and risks o Lifecycle of products and services: Value creation activities and value chain in IT service management o ITIL Service Value System: Guiding principles, governance, service value chain, continual improvement, and practices for sustainable IT organizations o Identifying, mapping, and managing value streams: Value stream mapping and value stream management in digital IT organizations o AI-supported operating models and AI governance as new focus…

Upcoming dates

• 2026-11-22T23:00:00.000Z · 2027-02-11T23:00:00.000Z · Oldenburg (Oldb) · Combined Learning
• 2026-11-22T23:00:00.000Z · 2027-02-11T23:00:00.000Z · Berlin · Combined Learning
• 2026-11-22T23:00:00.000Z · 2026-12-31T23:00:00.000Z · Köln · Combined Learning
• 2026-11-22T23:00:00.000Z · 2027-02-11T23:00:00.000Z · Oldenburg (Oldb) · Combined Learning
• 2026-11-22T23:00:00.000Z · 2026-12-31T23:00:00.000Z · Bremen · Combined Learning

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