AI-Driven Service Optimization and Ethical AI Governance

Course overview

ITIL® 4 Specialist: Collaborate, Assure and Improve & Ethics and Law in Artificial Intelligence Objective of the Training This training provides in-depth knowledge in IT service management according to ITIL® 4 as well as in the area of ethics and law of artificial intelligence (AI). Participants will acquire strategies to improve collaboration, assurance, and continuous optimization of IT solutions. At the same time, they will be empowered to analyze ethical dilemmas and legal frameworks in dealing with AI technologies and make informed decisions. Content The training is divided into two main areas: ITIL® 4 Specialist: Collaborate, Assure and Improve Fundamentals and concepts of ITIL® 4 The five core practices of service management Relationship Management: Strategies and best practices Supplier Management: Processes, evaluation, and selection Service Level Management: SLAs, their significance, and communication with customers Information Security Management: Principles, policies, and their implementation Continuous improvement: Introduction, methods, and tools Integration of practices into the service lifecycle Preparation for the certification exam Ethics and Law in Artificial Intelligence Introduction to the ethical and legal aspects of AI Overview of the EU AI Act Principles of transparency and traceability of AI systems Data protection and data security in the context of AI Algorithmic fairness and non-discrimination Ethical principles for AI development and application Governance and compliance in the AI sector International perspectives and comparisons Learning Objectives Upon completion of this training, participants will be able to: Apply ITIL® 4 practices to improve service management. Develop strategies for effective relationship and supplier management. Design and evaluate service level agreements (SLAs). Implement methods for continuous improvement of IT services. Apply security principles in information security management. Identify ethical challenges in the development and use of AI. Understand and apply legal frameworks, particularly the EU AI Act. Consider principles of transparency, fairness, and data protection in AI systems. Meet governance and compliance requirements in the AI environment. Career Prospects The acquired knowledge and skills are relevant for specialists and managers in IT service management, IT project management, software development, as well as in roles dealing with the implementation and management of AI systems. The training supports taking responsibility for the strategic direction and operational excellence of IT services, as well as ensuring ethical and legal compliance in the use of AI.

Upcoming dates

• 2026-12-06T23:00:00.000Z · 2027-01-07T23:00:00.000Z · Berlin · Combined Learning
• 2026-12-06T23:00:00.000Z · 2027-02-11T23:00:00.000Z · Bielefeld · Combined Learning
• 2026-12-06T23:00:00.000Z · 2027-01-07T23:00:00.000Z · Bremen · Combined Learning
• 2026-12-06T23:00:00.000Z · 2027-02-11T23:00:00.000Z · Bremen · Combined Learning
• 2026-12-06T23:00:00.000Z · 2027-02-11T23:00:00.000Z · Darmstadt · Combined Learning