AI Solutions Development in ITSM

Course overview

Course Objective This training program imparts in-depth knowledge and practical skills in the field of IT Service Management, with a particular focus on the integration of core activities for the creation, delivery, and support of IT services and products. Another emphasis is on the independent development of intelligent programs using artificial intelligence. Content The course ITIL® 4 Specialist - Create, Deliver and Support (CDS) addresses the organization and people in the context of IT Service Management, the integration of DevOps practices, as well as culture and communication. Value streams and processes for new and existing services are analyzed, including the management of CI/CD pipelines with ITIL practices. The role of AI in value streams and the delivery process is highlighted, as well as the prioritization of work and collaboration with partners and suppliers. Special modules deepen topics such as Knowledge-Centered Service (KCS) and flow efficiency. The course Programming with Artificial Intelligence (AI) introduces the fundamentals of software development with AI and provides an overview of AI concepts and development environments (IDEs). The use of language models like ChatGPT and Claude for programming is discussed. Basic programming concepts, version control with Git and GitHub, as well as programming with JavaScript are taught. The development of full-stack web applications, including modern web development, responsive web design, and the use of APIs, is part of the curriculum. Databases, authentication, project planning, error analysis, performance optimization, web security, and best practices in coding with AI usage are also covered. The deployment of applications (App Deployment) rounds off the course. Learning Objectives Analysis of the core activities of IT Service Management for the creation, delivery, and support of IT services and products. Deepening the integration of DevOps practices into ITIL processes. Development of strategies for managing value streams and processes in IT Service Management. Application of AI tools and methods to optimize software development processes. Independent development of intelligent programs using AI technologies. Understanding and application of modern web development concepts. Implementation of security measures and error analysis in the coding process. Planning and organization of software development projects. Career Prospects The acquired knowledge and skills qualify individuals for roles in IT Service Management, software development, and the field of artificial intelligence. Possible areas of application include the design, development, implementation, and management of IT services and software solutions. The training supports professionals in adapting to the changing demands in the IT industry through the use of AI and modern development methods.

Upcoming dates

• 2026-10-11T22:00:00.000Z · 2026-12-03T23:00:00.000Z · Berlin · Combined Learning
• 2026-10-11T22:00:00.000Z · 2027-01-28T23:00:00.000Z · Bremen · Combined Learning
• 2026-10-11T22:00:00.000Z · 2027-01-28T23:00:00.000Z · Berlin · Combined Learning
• 2026-10-11T22:00:00.000Z · 2026-12-03T23:00:00.000Z · Bielefeld · Combined Learning
• 2026-10-11T22:00:00.000Z · 2027-01-28T23:00:00.000Z · Darmstadt · Combined Learning