Project Management - IT

Course overview

Overview of content: Communication and conflict management, ITIL and DevOps certification, Java development, Agile Scrum Master, IT project management The training in IT project management covers the fundamentals and application areas of communication, conflict management, ITIL, DevOps, Java development, and Scrum. Topics include communication models, handling emotions, conflict conversations, ITIL® 4 Foundation, service management, DevOps fundamentals, DevOps principles, Java basics, Java data types, operators, decision constructs, arrays, loops, methods, encapsulation, inheritance, exception handling, Scrum roles, Scrum events, Scrum artifacts, Jira, and agile methods. Additionally, content for exam preparation is covered. Communication and Conflict Management Communication Models of communication Handling emotions in communication Communicating confidently Creating closeness, resolving conversation blockages Recognizing, communicating, and defending boundaries Arguments and discussions Questioning techniques as part of active communication Manipulation techniques Conflict Management Understanding and avoiding disturbances in communication Conflicts Nonviolent communication Skillfully countering Conflict conversations Guiding conversations, addressing conflict situations Solution-oriented communication Dealing with disturbances and aggressions ITIL - IT Project Manager with ITIL Certification ITIL® 4 Foundation Central concepts of service management The four dimensions of service management The ITIL® service value system ITIL® guiding principles Governance Value streams and activities Practical simulation game Exam preparation and exam for ITIL® 4 Foundation DevOps Foundation DevOps fundamentals DevOps principles DevOps key practices Processes and procedures Practical application of DevOps Technology and automation Java Development Java Development - Introduction and Overview Java basics Working with Java data types Using operators and decision constructs Creating and using arrays Using loop constructs Working with methods and encapsulation Working with inheritance Handling exceptions Working with selected classes from the Java API Exam preparation and exam Scrum Mindset according to agile methodology, e.g., agile values and principles, problems of static processes The three pillars of Scrum theory The Scrum values The Scrum team and its roles: Developer, Scrum Master, and Product Owner Responsibilities of the Scrum Master in self-organization and continuous improvement The Scrum events: Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective The Scrum artifacts: Product Backlog, Sprint Backlog, Increment, Definition of Done Lean management Introduction of Scrum and dealing with resistance Scrum in complex environments Scaling with Nexus Other agile methods: Extreme Programming, Kanban, Crystal, DSDM Organization and execution of agile projects with Jira from Atlassian Practical project to apply course content Exam preparatio…

Upcoming dates

• 2026-08-09T22:00:00.000Z · 2027-01-07T23:00:00.000Z · Köln · Combined Learning
• 2026-08-09T22:00:00.000Z · 2027-01-07T23:00:00.000Z · Aachen · Combined Learning
• 2026-08-09T22:00:00.000Z · 2027-01-07T23:00:00.000Z · Aachen · Combined Learning
• 2026-08-09T22:00:00.000Z · 2027-01-07T23:00:00.000Z · Ahrensburg · Combined Learning
• 2026-08-09T22:00:00.000Z · 2027-01-07T23:00:00.000Z · Alsdorf, Rheinland · Combined Learning