Process Manager and Scrum Master (PSM I)

Course overview

The demands of everyday work are constantly increasing, requiring processes to become more effective and efficient. Therefore, the course first introduces the fundamentals of process management before contrasting operational and strategic process management and providing knowledge in leading process-oriented organizations. Additionally, you will be introduced to Scrum, a project management framework based on agile principles, and the use of Artificial Intelligence in the workplace. Process Manager with TÜV Rheinland certified qualification Fundamentals of Process Management: Understanding and terminology, advantages, basic principles and benefits, components of processes, overview of key methods (Six Sigma, Lean Management, BPR, Balanced Scorecard, PDCA, and Kaizen) Artificial Intelligence (AI) in the work process Operational Process Management: Process lifecycle, methods and tools, SIPOC and IAO, process landscape/map Strategic Process Management: KPIs, Balanced Scorecard Process-oriented Organization: BPM Governance, roles/role concepts, leadership Project work, certification preparation, and certification exam "Process Manager with TÜV Rheinland certified qualification" Agile Project Management with Scrum: Master (PSM I) Fundamentals of Agile Project Management Prerequisites/conditions for agile projects Artificial Intelligence (AI) in the work process The Scrum framework Project control with Scrum Key factor: Team Project work, certification preparation, and Scrum.org Professional Scrum Master certification (PSM I) in English Changes may occur; course content is regularly updated.

Upcoming dates

• 2026-08-02T22:00:00.000Z · 2026-09-24T22:00:00.000Z · Karlsruhe, Baden · Combined Learning
• 2026-08-02T22:00:00.000Z · 2026-09-24T22:00:00.000Z · Alzenau in Unterfranken · Combined Learning
• 2026-08-02T22:00:00.000Z · 2026-09-24T22:00:00.000Z · Bad Homburg vor der Höhe · Combined Learning
• 2026-08-02T22:00:00.000Z · 2026-09-24T22:00:00.000Z · Baden-Baden · Combined Learning
• 2026-08-02T22:00:00.000Z · 2026-09-24T22:00:00.000Z · Bergisch Gladbach · Combined Learning