Business, Finance & Office

Sales and Customer Service Manager (m/f/d) with Salesforce and SAP®

by WBS TRAINING SE

Provider: WBS TRAINING SE
Category: Business, Finance & Office
Duration: über 12 Monate
Schedule: Vollzeit
Locations: Aachen, Altenburg, Thüringen, Amberg, Oberpfalz, Ansbach, Mittelfranken, Aschaffenburg
Next start: 2026-08-10T22:00:00+00:00

Course overview

Learning Objectives: Planning, implementation, and control of sales processes considering legal frameworks and their representation with the SAP module SD, user certification Introduction to the online learning format Customer orientation in consulting and office management Conducting conversations Customer-oriented communication Complaint management Teamwork and communication Office organization Basics of Commercial Law Legal foundations of the economic process Commercial law Legal transactions and types of contracts Legal framework in sales Order Management Order management in the business process Processes of inquiry and order processing Interfaces of order management Sales Professional Sales in corporate organization Sales strategies, control, and controlling Information management, sales psychology Customer orientation and customer retention Sales techniques, sales psychology Sales follow-up Methods and Processes in Digital Marketing Marketing through the ages Digital marketing Marketing instruments Data protection in marketing Customer Relationship Management Customer management in CRM Processes, instruments, and strategies in CRM Information systems in CRM, e-commerce, and CRM Project work SAP® User: Processes in Sales "SD" with additional qualification in Materials Management "MM" Overview of SAP® Purchasing business processes Overview of SAP® Sales business processes Expert knowledge of SAP® SD with user certification in sales In this course, in addition to professional competencies, the use of AI tools in practical workflows will also be taught (use of AI tools like ChatGPT, etc.).

Upcoming dates

2026-08-10T22:00:00.000Z · 2027-02-07T23:00:00.000Z · Aachen · Blended Learning
2026-08-10T22:00:00.000Z · 2027-02-07T23:00:00.000Z · Altenburg, Thüringen · Blended Learning
2026-08-10T22:00:00.000Z · 2027-02-07T23:00:00.000Z · Amberg, Oberpfalz · Blended Learning
2026-08-10T22:00:00.000Z · 2027-02-07T23:00:00.000Z · Ansbach, Mittelfranken · Blended Learning
2026-08-10T22:00:00.000Z · 2027-02-07T23:00:00.000Z · Aschaffenburg · Blended Learning

Funding

Bildungsgutschein funding depends on the course details and the decision of the responsible authority.

Data last synced: 2026-07-28