Chatbot UX Design

Course overview

Course Objective The Chatbot UX Design course covers the conception and design of user-centered dialogue systems at the intersection of User Experience, Conversational Design, and Human-Computer Interaction. The focus is on developing dialogue architectures, defining user intentions, and designing verbal and visual interactions. Additionally, requirements for tone, error management, and accessibility are addressed. The goal is to impart a methodological approach to creating consistent chatbot experiences across different channels. Content Basics of Conversational UX: Terminology, dialogue principles, roles of intents, entities, and context, differentiation between chatbot, voice, and multimodal interfaces, and their impact on interaction patterns. Information architecture and dialogue flow: Creation of user personas and use cases, modeling of dialogue trees, handling interruptions and escalations, designing fallback and recovery paths. Language design and tone: Formulating clear prompts and responses, varying system and user messages, guidelines for style, consistency, gender, and inclusive language, microcopy for error and system states. Prototyping and testing: Low- and high-fidelity prototypes, Wizard-of-Oz method, test design with scenarios, measuring task completion, miss and no-match rates, evaluating qualitative feedback. Technical interfaces and data basis: Handover between NLU, backend, and UI, entity management, training data structures, logging requirements, data protection, and legal frameworks. Operation and continuous improvement: Monitoring KPIs, content governance, versioning of dialogues, rollout and change processes, collaboration with editorial, development, and support. Learning Objectives - Identification of user intentions, entities, and context variables for defined use cases. - Creation of dialogue flows including fallback, escalation, and recovery paths. - Application of guidelines for formulating consistent system and user messages. - Conducting prototyping and testing methods such as Wizard-of-Oz and scenario tests. - Evaluation of interaction data based on metrics such as task completion, no/miss-match, and drop-off rates. - Integration of UX requirements into NLU, interface, logging, and data protection requirements. Career Prospects The course content is applicable in fields such as UX Designer with a focus on Conversational Interfaces, with tasks in information architecture, dialogue flow, and prototyping. Typical job roles include Conversational Designer in product or service teams, responsible for tone, dialogue scripts, and testing concepts. The course addresses content for roles such as Product Owner or Requirements Engineer in the chatbot sector, related to backlog maintenance, interfaces, and quality measurement. There are also opportunities for Content or Technical Writers in the dialogue context, focused on microcopy, error messages, and editorial guidelines. Summary The Chatbot UX Design course covers the…

Upcoming dates

• 2026-11-01T23:00:00.000Z · 2027-05-13T22:00:00.000Z · Leipzig · Combined Learning
• 2026-11-01T23:00:00.000Z · 2027-02-05T23:00:00.000Z · Leipzig · Combined Learning
• 2026-12-06T23:00:00.000Z · 2027-06-17T22:00:00.000Z · Leipzig · Combined Learning
• 2026-12-06T23:00:00.000Z · 2027-03-12T23:00:00.000Z · Leipzig · Combined Learning

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